Frequently Asked Questions.
1. Is your jewellery made from real silver?
Yes, all Alencia jewellery is crafted from premium 925 sterling silver for lasting shine, elegance, and quality.
2. What does 925 silver mean?
925 silver means the jewellery contains 92.5% pure silver mixed with durable alloys for strength and long-lasting wear.
3. Will the jewellery turn black or tarnish?
925 silver may naturally oxidize over time when exposed to moisture, perfume, or chemicals, but it can easily be cleaned and restored to its original shine.
4. Is your jewellery suitable for daily wear?
Yes, our jewellery is designed for comfortable daily wear while maintaining a premium and elegant look.
5. Do you provide a certificate or authenticity proof?
Yes, selected products include authenticity or quality assurance details with the packaging.
6. Is the jewellery hypoallergenic?
Our 925 silver jewellery is generally skin-friendly and suitable for sensitive skin.
7. How should I care for my silver jewellery?
Store it in a dry place, avoid direct contact with water or perfumes, and clean gently with a soft cloth after use.
8. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on eligible orders and locations.
9. What is your return or replacement policy?
We offer a 7-day return/replacement policy for eligible products. Products must be unused and returned in original packaging.
10. Do you provide free shipping?
Shipping charges may apply based on order value and delivery location.
11. How long does delivery take?
Orders are usually delivered within 3–7 business days depending on your location.
12. Is your jewellery suitable for gifting?
Absolutely. Alencia jewellery is perfect for gifting on birthdays, anniversaries, weddings, festivals, and special occasions.
13. Do you sell anti-tarnish jewellery?
Our jewellery is made with high-quality finishing to maintain shine and durability with proper care.
14. Can I wear 925 silver jewellery in water?
It is recommended to avoid water, sweat, and chemicals for better longevity and shine retention.
15. How will my order be packaged?
Yes, 925 sterling silver is known for its durability, timeless appearance, and premium quality when cared for properly.
16. Is 925 silver good for long-term use?
Yes, our jewellery is designed for comfortable daily wear while maintaining a premium and elegant look.
5. Do you provide a certificate or authenticity proof?
Yes, selected products include authenticity or quality assurance details with the packaging.
6. Is the jewellery hypoallergenic?
Our 925 silver jewellery is generally skin-friendly and suitable for sensitive skin.
7. How should I care for my silver jewellery?
Store it in a dry place, avoid direct contact with water or perfumes, and clean gently with a soft cloth after use.
8. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on eligible orders and locations.
9. What is your return or replacement policy?
We offer a 7-day return/replacement policy for eligible products. Products must be unused and returned in original packaging.
10. Do you provide free shipping?
Shipping charges may apply based on order value and delivery location.
11. How long does delivery take?
Orders are usually delivered within 3–7 business days depending on your location.
12. Is your jewellery suitable for gifting?
Absolutely. Alencia jewellery is perfect for gifting on birthdays, anniversaries, weddings, festivals, and special occasions.