Privacy policy

Last updated: July 30, 2026

PRIVACY POLICY

Welcome to ALENCIA. We respect your privacy and are committed to protecting your personal information.

1. Information We Collect

When you use our website, we may collect:

* Name
* Email address
* Mobile number
* Shipping and billing address
* Payment information
* Order history
* IP address and browser information

2. How We Use Your Information

We use your information to:

* Process and deliver orders
* Provide customer support
* Send order updates
* Improve our website and services
* Prevent fraud and misuse
* Send promotional communications (if you opt in)

3. Payment Security

We do not store your complete payment card information. Payments are securely processed through authorized payment gateway providers.

4. Sharing of Information

We may share information with:

* Courier and logistics partners
* Payment gateway providers
* Technology service providers
* Government authorities when legally required

We do not sell customer information to third parties.

5. Cookies

Our website uses cookies to improve user experience, analyze traffic, and personalize content.

6. Data Security

We implement reasonable security measures to protect customer information. However, no online transmission can be guaranteed to be completely secure.

7. Customer Rights

Customers may request correction or deletion of their personal information by contacting us.

8. Contact Us

Email: info@alencia.in

WhatsApp: +91 7567560916 (11:30 AM to 07:00 PM)