The Alencia Urban Scarlet Heart Station Necklace

Orders are generally processed and dispatched within 24–48 business hours after successful payment confirmation. Delivery across India usually takes 3–5 business days, depending on the location and courier service. Any applicable shipping charges will be displayed at checkout.

COD is available on selected serviceable pincodes and may require verification through WhatsApp, SMS, email, or phone call before dispatch. Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp. Delivery may be delayed due to unforeseen circumstances such as weather, holidays, or courier-related issues.

At ALENCIA, customer satisfaction is our priority. We offer a 7-day exchange and store credit policy on eligible 925 Sterling Silver jewellery. Products must be unused, unworn, undamaged, and returned with the original packaging, tags, authenticity card, and accessories.

Eligible customers can exchange their product for an item of equal value or upgrade by paying the difference. Alternatively, ALENCIA Store Credit may be issued, valid for 6 months and non-refundable/non-transferable. Customized, personalized, clearance/sale products, gift cards, and damaged products due to misuse are not eligible.

Damaged, defective, or incorrect products must be reported within 24 hours of delivery with the order number, product images, and unboxing video. All returns are subject to quality inspection and approval. Cash refunds are not offered for delivered orders, except where required by applicable law.

Yes, ALENCIA uses 925 sterling silver for its silver jewellery. It is real silver, made of 92.5% pure silver alloyed with 7.5% other metals for added strength. This is the international standard for silver jewellery, ensuring durability without compromising purity.

Yes, 925 silver jewellery is safe for everyday wear and is durable enough to handle daily activities. Avoiding contact with perfume, chlorine, and harsh chemicals helps maintain its shine for longer.

Yes, 925 sterling silver is generally hypoallergenic and safe for sensitive skin, since it contains minimal traces of nickel. It's a suitable choice for those prone to allergic reactions from other metals.

Clean your silver jewellery with a soft, dry cloth to remove tarnish, and store each piece in an airtight pouch when not in use. Avoiding exposure to water, sweat, and chemicals helps your 925 silver rings, silver bracelets, and silver necklaces stay newer for longer.

925 silver jewellery can handle brief water contact, but prolonged exposure to water, sweat, or chlorine can speed up tarnishing – especially the jewellery pieces that come with gold and rose gold-plated silver. It's best to remove pieces likesilver chainsand silver bangles before swimming, bathing, or workouts to preserve their shine.